SHIPPING POLICY AND PAYMENT OPTIONS 

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We ship in the United States and Internationally.  We provide Standard and Express Delievery via the United States Postal Service (USPS), reaching every U.S. address, including P.O. boxes and military APO, FPO and DPO destinations. Standard Delivery generally takes 5 to 7 business days while Express Delivery will vary 1 to 3 business days; however, it does depend on the distance (zip code to zip code). Please allow 1 to 2 days BUSINESS days (weekends not included) to process the order before it is shipped.

 

Free shipping is now available for all domestic U.S.A orders totaling $50 or more (Order total is calculated after all discounts are applied. Order total MUST be over $50 BEFORE shipping charges are added to be eligible for free shipping.) 

*Free Shipping rules are subject to change based on sale specials, coupon, etc. Please read popup notice or coupon rules carefully.

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When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping option you choose, shipping date estimates may appear on the shipping quotes page.

Once you complete your order, we will send you an order confirmation email with tracking information.  Orders placed on a public holiday or over a weekend will normally not be updated or shipped until the following business day.

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For payment options, we accept U.S. based credit or debit cards like American Express, Visa, Mastercard or Discover. Credit or debit cards must have at least $1 balance. This is to ensure we can process a temporary authorization hold to confirm your payment information.  For digital payments. you can use PayPal or pay cash if you choose in-store pickup.

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PUBLIC HOLIDAYS AND/OR OFFICE CLOSURES

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Our offices are normally closed for all major public holidays such as New Years Day, Easter, Independence Day, Labor Day, Thanksgiving and Christmas. Any orders made on a major public holiday will not be shipped until the next business day.  In cases where our offices are closed for an extended period of time due to holidays, inclement weather, etc, all orders made during the closure will be processed and shipped on the next business day once our offices reopen.

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PACKAGES MARKED AS SHIPPED OR DELIVERED

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Once a package leaves our warehouse and has been accepted by the shipping carrier, that carrier has now assumed responsibility for the package. To verify if this is the case with a package, check the tracking number that is emailed to you. If there is a status update on the tracking number that means the package is now in the possession of the carrier.

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If there is an issue such as late delivery or the package is marked as delivered but you did not actually receive the package we suggest you take the following steps:

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1. Write down your tracking number.

2. Call the corresponding carrier listed below and follow prompts to file a claim for missing package.

   • USPS: 1-800-275-8777

   • UPS: 1-800-742-5877

   • FedEx: 1-800-463-3339

3. Call us and let us have the claim number.

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Once we have that claim number, in some cases, we may be able to resend the missing items to you. This will be on a case by case basis and is subject to the discretion of the company.

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UNDELIVERABLE PACKAGES

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Occasionally, we will have a packaged returned to us because it was undeliverable.  This can occur for the following reasons:

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• Incorrect address information entered during checkout.

• Failed delivery attempt or item was not picked up from the local post office within the specified time.

• Refused by the recipient.

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Aslee is not responsible for packages that are returned as undeliverable.  We will issue a refund for the items ordered but there will be no refund issued for the shipping cost incurred when the order was originally shipped. If customer request for package to be sent to another address, new shipping fees will be added to the order and will have to be paid before item is shipped.

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RETURNS POLICY

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We are committed to our customer’s satisfaction with our products beyond the point of sale. We accept unopened products within 5 days after your order has been delivered. The refund will be issued via the original payment method. You should expect to receive your refund within a week after we have received the unopened item with seal intact.

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Damaged Items

When your order arrives, please inspect the product for any damages that may have occurred during shipment. If you receive an item that was damaged, please contact us immediately! At that time, you can tell us if you want a refund or replacement. If you feel your item was damaged due to poor packaging, please let us know by emailing a picture or description of the broken item. We can only honor refunds or replacements of damaged items within 5 days of delivery.

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Replacement

If you received a defective item and want to replace it with the same item, a prepaid mailing label will be provided and a replacement will be sent once defective item is received.

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Wrong Items

If you receive a wrong item, please contact us.

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Cancellation

Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. However, if we are contacted immediately within an hour of purchase, we can exchange an item for you.

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INTERNATIONAL SHIPPING DISCLAIMER

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International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and varies by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by Aslee, please contact your local government for specific details. By completing your order you agree to pay all applicable fees. If you refuse or return your order no international shipping charges or fees paid to local government will be refunded.

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International Orders are shipped by United States Postal Service (USPS). Delivery time varies but is estimated at 9-14 business days depending on your country’s customs regulations and procedures. If you don’t receive your package within several weeks, check with your local post office and local customs office as they could be holding your package for payment of duties. We appreciate hearing from you when you receive your package so we have realistic estimates to tell our other customers in your country.  Tracking information will be provided through email and navigated on the USPS website.

 

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COUPON POLICY

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Aslee occasionally issues coupon codes using the following methods:

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• Directly through email to registered newsletter subscribers.

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• Coupon Codes popups on our website.

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• Social Media Influencer authorized by Aslee to promote our products on social media platforms such as Facebook or Instagram.

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PRIVACY

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The entire contents of this website, including images and text, are protected under U.S. and international copyright law.

With the exception of fair use by our customers, it is unlawful to copy or reproduce any of the content of this website.

Unauthorized commercial use of text or images from this website is specifically not permitted and is illegal.

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You are welcome to submit suggestions, comments, or photographs. If you submit content, you grant Aslee a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, publish, and distribute in any media. The name that is used when submitting such content may also be used. You represent and warrant that the content you provide is accurate and that you hold rights to such content.

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In use of gift messages and e-mailing a page to a friend, contents cannot be obscene, threatening, defamatory, invasive of privacy, contain viruses, commercial solicitation, chain letter, mass mailing or any form of “spam.”

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